I sent: I can't log in to my account, Timpookie. I have another account that I set up for in case that happens, called Eikoopmit. Neither of them let me log in. I tried changing my password, that didn't work either. Do you know what's preventing me from logging in?
They replied: Thank you for contacting us. The fastest way to get your password reset is to use the "Forgot Your Password?" link on our website. If you are not receiving an email, please check your spam or junk email folder for the reset password email generated by that link.
Please re-verify the email address on the account. You can do this by clicking on the "account" link located on the black navigation bar on the account.
*Verifying your email address helps keep your account secure and makes it easy for you to use the Reset Password feature if you ever forget your password.
When you click the "Verify Email" link an email will be sent to the address that you provided. Follow the instructions in the email sent to you and you will receive a cool new hat for your character. If you do not receive the email, make sure to check your spam/junk mail folders. Please add firstname.lastname@example.org to your safe senders list before you verify.
I then asked them to reply using a real human instead of a bot. Or at least if it's a human skimming it and then choosing which automated email to send, I asked them not to that either.